Some of this is your entitlement, not a service level.
Your agent must seek your consent before advertising, and must inform you of all offers, counter-offers or expressions of interest from interested parties or their agents.
That last one is broader than most sellers assume — an expression of interest counts, not only a formal offer.
If you are only hearing from your agent when a number arrives, you are not receiving the baseline.
Above that baseline, two patterns are common, and they are genuinely different.
In the first, contact happens when something happens: an offer arrives, or a viewing is scheduled.
Between those moments, the seller has little visibility.
In the second, updates follow an agreed rhythm.
The seller knows how many viewings were held and what feedback came back, which stage of the process they are in, and — the part that matters most — when a pricing review is due and what would trigger it.
That third element is the one sellers most often wish they had.
Viewing response is the only real feedback available before an offer exists.
Without it, a seller cannot tell the difference between a number that is wrong and a number that is right in a slow week — and that distinction is time-sensitive.
Ask which pattern you are getting, how often, and in what form.
Great info.
I think its fair to pay comm to an agent, especially in today’s market where the agents have to work harder. However based on past experience we do tend to get some agents that give me the feeling that they just want to close the deal at a lower price which can be quite sian at times.
Hi Entityx,
Thanks for your comment, yes you are right. More often than not, we tend to hear about the bad experiences of clients too. But ultimately, I guess regardless of the trade we are in, there will always be a minority group that is not motivated to act in the clients’ interest. At the same time, there is also another group of us that welcome comments, and feedback as factors to push us towards continuous improvements and towards a win-win situation for everyone.